Director’s Action Line (DAL) for the Allegheny County Department of Human Services (DHS)
The Director's Action Line, 1-800-862-6783, is staffed Monday through Friday, 8:00 a.m. to 5:00 p.m.
The DAL may also be contacted via email at DAL@alleghenycounty.us .
NOTE: This email address should NOT be used to convey allegations of abuse or neglect. Please refer to these pages for more information: Child abuse or abuse of older adults. Emergency numbers are listed on the Contact DHS page.
Walk-ins are welcome Monday through Friday, 8:30 a.m. to 4:30 p.m. at
The Human Services Building
First Floor
One Smithfield Street
Pittsburgh, PA 15222-2221
Individuals may register concerns and complaints or request information about any aspect of DHS. DAL specialists research and respond to their needs. Professional, friendly staff assist and explain procedures for getting help. They answer questions, investigate concerns regarding DHS, and report back the results. Calls to the Director's Action Line are also used to generate data for statistical analysis to help evaluate policies and procedures.
DAL brochure
Large print brochure
Linea de Accion del Director (DAL) en espanol card
About the Director’s Action Line
In the interest of providing quality service and addressing concerns and resolving issues that hinder effective service delivery, the Director's Action Line was implemented in the fall of 1996 to provide a personal response to individuals who had questions, concerns or complaints about any child welfare service or DHS-contracted provider of child welfare services. In 1998, the DAL expanded to respond to callers interested in any service authorized by DHS.
DHS Non-discrimination Statement
The Allegheny County Department of Human Services provides services to eligible individuals without regard to race, color, sex, gender identity or expression, sexual orientation, age, religion, national origin, political affiliation, disability, familial status, military service, or religious, community or social affiliations.